Welcome to Polmanter Tourist Park, Family Accommodation, St Ives, Cornwall
Below is a list of the most popular questions asked of us and we hope that by reading the below we will have answered some of the questions that you may have. However, if you have any other questions you would like to ask please do not hesitate to contact us, either by phone or using the email facility on this website. We hope you find below useful and informative.
Do you have static caravans, holiday homes or cottages?
We do NOT have any static caravans, holiday homes or cottages. We are a touring caravan park, which means we can only accept touring caravans, mobile homes and tents.
How far are you from St Ives?
We are one and a half miles by road from St Ives
Is it possible to walk to St Ives?
Yes it is. There is a path that leads directly from the park into St Ives. It takes 20 - 30 minutes and is highly recommended. We are one mile from St Ives by walking.
Can I bring dogs to your park?
Yes, dogs are welcome. There is a charge for each dog to stay on our park (see prices) and certain conditions, the most important of which is that dogs must remain on lead at all times whilst on our park. We only permit two dogs per pitch. In the region there are restrictions on which beaches you can walk your dogs from Easter till October. There are no beaches in St Ives where you can take your dog during this time, but there are others in the region for dogs. Please ask for the leaflet "Beach guide for dog owners" when you arrive on park. The leaflet is free.
I've booked a multiservice pitch what do I need to bring?
16 amp BS4343 round pin connectors, 8 metres of waste water pipe & 5 metres of 1/2" water pipe to connect to a tap.
Do I have to pay for showers/swimming pool/tennis courts/putting green?
You do NOT have to pay for showers or the swimming pool or to use the putting green. These are included in the price that you pay for a nights stay. However there is a small charge of £2 an hour to use the tennis courts. If you wish to hire racquets and balls, this is an extra £1 an hour.
Are children allowed in the bar?
Our bar and restaurant has a large family room where children are most welcome.
What age do you class an adult?
We class an adult anyone who is 16 years and over.
I have special requests. Can I choose a pitch on your park in advance?
Yes you can, and we recommend you advance book to save the pitch you would like. We recognise that each customer is an individual and that everyone has individual preferences and needs. All our pitches are numbered and reserved using a computerised system, which allows our customers to choose individual pitches according to their tastes. We encourage you to look at the maps on this website or for further discussion/information please phone us and one of our receptionists will be delighted to talk through your choice with you. Of course, any choice is DEPENDANT upon AVAILABILITY and we kindly ask you to bear this in mind. We will do all we can to meet your needs if a pitch is AVAILABLE.
I stayed with you last year and would like the same pitch, but I have forgotten where I was. Can you help?
Yes we can. Our computerised system keeps records going back three years. We can see what pitch you were on and if available you will have the option to book the pitch again. For this service, please phone our reception.
My friends/family are staying on an electric pitch, but although I wish to be next to them, I do not need electric Is it still possible to be next to them?
We do have some non-electric pitches which although not next to, are opposite electric pitches. However, if these are not available we try to put you as close to your family/friends as possible. Please phone us and we will try our hardest to help with your request.
Can you take groups?
We do not accept single sex groups. Outside of the main holiday period (July and August) we do accept cycle tours, climbing groups etc.. If you are making a group booking, we ask you to please phone and discuss your situation with us.
When can I arrive, and when do I have to leave?
ALL bookings and tickets with us are valid from midday on the day of arrival until 10am day of departure.
What days can I book?
Our main booking restrictions are reserved for our busiest time. (July and August). Please see the terms and conditions section of this website.
Can I just turn up to your site without booking?
Yes you can; however we cannot guarantee that we will have availability for you. As always, if you wish to guarantee a pitch, please book in advance.
I wish to book, how can I pay?
1. Simply print the booking form
from this website and complete it and return it to
us.
2. Alternatively the quickest way
would be to book over the phone. If you choose this option
please have your credit card details ready, so as to pay a
deposit to make the booking.
3. Send an email requesting a
booking form to be sent to you by post, whereupon you would
have to complete the booking form, and send it to
us.
Please read the terms
and conditions section on this website for further
information.
Do I have a receipt?
Yes. Once we have received your booking we will process this as quick as we can. We will send you a confirmation letter, which is also a receipt for your booking and any deposit paid.
When can I phone?
During winter months our office is open from 9am till 5pm. Please leave a message if you cannot contact us outside of this time. During summer months, office hours are greatly increased. Normally reception is open from 8.30am till 7pm at night.
What are the times of the bus service to St.Ives?
Although times vary, during our busiest time (mid July - End Aug) the bus leaves to St.Ives and returns to the park every hour from about 9 in the morning until midnight. There is also another bus, which leaves from our village to St Ives This service runs all year and timetables are available at Reception.
I wish to travel down to you at night to beat the traffic. What do I do if I arrive at your park at 3am in the morning?
When you drive down the entrance to our park you will find a special "late night area". It is the first area you will pass, before you reach the gate to our park. Simply pull onto the late night area. However, please be advised that although you have arrived early, we cannot guarantee that your pitch will be available before midday.
