To make a booking please feel free as of old to telephone us on 01736 795640 You might find it useful to use the online booking calendars and search facility to check availability prior to telephoning.

Alternatively please use the online system and you can pay a deposit or in full. When booking late in the season availability for peak periods can be limited.You might find the SEARCH MODE on the CATEGORY pick list useful. It will provide an exact match or the nearest match to your requirements with alternative dates or types of pitches.

2008 Tariff - Pitch price per night including 2 persons, car and unit with or without awning inc VAT(17.5%)					Extras
Date	Non serviced pitch	Serviced pitch	Multi serviced pitch grass	Hard standing multi serviced pitch	Extra adult	Children 3 -15 years	Extra car / Child's tent / gazebo	Per dog max 2
21 MAR -28 MAR	£13.00	£16.00	£18.00	£19.00	£3.50	£2.50	£2.00	£1.00
29 MAR – 22 MAY	£12.00	£15.00	£16.00	£17.00	£3.00	£2.50	£2.00	FREE
23 MAY – 30 MAY	£18.00	£21.00	£22.00	£24.00	£5.50	£4.50	£2.50	£2.50
31 MAY – 19 JUNE	£14.50	£17.50	£18.50	£19.50	£4.50	£3.50	£2.00	£2.00
20 JUNE – 10 JULY	£18.00	£21.00	£23.00	£24.00	£5.00	£4.00	£2.50	£2.00
11 JULY – 29 AUG	£23.00	£26.00	£28.00	£29.00	£7.00	£5.50	£3.00	£2.50
30 AUG - 12 SEPT	£15.50	£18.50	£20.00	£21.00	£5.00	£3.50	£2.00	£2.00
13 SEPT - 01 NOV	£12.00	£15.00	£16.00	£17.00	£3.00	£2.50	£2.00	FREE

TERMS AND CONDITIONS 2008

POLMANTER TOURING PARK is a family park catering for touring caravans/trailer tents/tents/motor caravans. Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking. We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the Park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.

ADVANCE BOOKINGS

Advance bookings from Friday 11th July and Monday 25th August 2008 can be booked to arrive/depart on a Friday, Saturday or Sunday only and for a minimum of seven nights. Advance bookings made at other times must be made for a minimum of three nights.

BOOKING CONDITIONS

We cater for families and couples and do not accept bookings from all male or all female parties of three or more persons. We also reserve the right to refuse any booking. Bookings can be made in the following ways:
• Use the attached Booking Form and pay by cheque (payable to Polmanter Touring Park) or credit/debit card
• By telephone on 01736 795640 using a credit/debit card (please note we do not accept American Express)
• Using the online booking service at www.polmanter.com
The person who makes the booking is responsible for the booking and warrants that they are over 18 years of age and that the party will not exceed the numbers stated on the booking form. (maximum number in party 8 persons)

THIS CONTRACT

is with Polmanter Touring Park, Halsetown. St Ives, Cornwall TR26 3LX. A contract exists as soon as we have issued our confirmation form and you should please check this carefully to see that it reflects your wishes. Please inform us of any discrepancy within seven days unless your holiday is to start within 14 days in which case you should inform us within 24 hours. The terms contained in this contract do not affect your statutory rights.

THE PRICE OF THE HOLIDAY

Once you have made your booking and paid a deposit of £35 per week or part week the price of your holiday will not be subject to any change unless the rate of VAT changes. The balance of the price of your holiday must be paid at least 42 days (6 weeks) before the start date. N B This applies to ALL holidays (no reminder will be sent to you). If the balance is not paid in time then we are entitled to cancel the holiday and retain your deposit.

CANCELLATION OF THE HOLIDAY BY YOU

You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us in writing or via email. However cancellation charges are payable as follows:
• More than 43 days - value of deposit only
• 42 days and under - 100% of total holiday cost

WE STRONGLY RECOMMEND THAT YOU TAKE OUT YOUR OWN CANCELLATION INSURANCE AS NO REFUNDS ARE GIVEN

Once you have made your booking and paid a deposit of £35 per week or part week the price of your holiday will not be subject to any change unless the rate of VAT changes. The balance of the price of your holiday must be paid at least 42 days (6 weeks) before the start date. N B This applies to ALL holidays (no reminder will be sent to you). If the balance is not paid in time then we are entitled to cancel the holiday and retain your deposit.

CHANGE OR CANCELLATION OF THE HOLIDAY BY US

If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid.

PITCHES

The size of your unit, including any tents and gazebos, must be stipulated at the time of booking to ensure that the allocated pitch is large enough (maximum tent size 8m x 8m inc guy ropes). Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch. (NB We do not accept bookings for American style motor homes). On arrival day pitches are normally ready by 12 midday. If you should arrive before this time it may be necessary to use the early/late arrival area we have provided at the entrance to the park (you should not plan to arrive earlier than midnight). To avoid disruption to other customers, the latest time you may move on to your pitch is 10pm on your arrival day. If for any reason you fail to arrive on the date you have booked and if you have not contacted and provided the management of the park with a reason for the delay, the pitch will be re-let from 9 am next day. Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch. Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt whether you are on the right pitch please check with a member of staff. Any guest on the wrong pitch may be required to move. Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same pitch will be available. AMENDMENT FEE For any alteration made to the date or pitch of a confirmed booking an administration fee of £5.00 will be charged.

HOLIDAY BEHAVIOUR STANDARDS AND TERMINATION

By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour:
• To act in a courteous and considerate manner towards us, our staff and guests
• To supervise children properly so that they are not a nuisance or danger to themselves or others
• To ensure all ball games are played in the sports area provided and not on the rest of the Park
You further agree that you will not:
• Commit any criminal offence at the park or undertake any criminal activity
• Commit any acts of vandalism or nuisance
• Create any undue noise or disturbance to fellow guests keeping noise to a minimum especially after 11.00 p.m.
• Carry on any trade or business while on the park

HEALTH AND SAFETY

We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:
• The speed limit on the park is 5mph
• The provisions of the Highway Code apply to roads on the Park
• Guests are not allowed to bring lorries or other commercial vehicles on to the Park unless by prior arrangement.
• No recreational vehicles can be used on the Park, this includes motorised scooters
• Bicycles must be ridden with care and consideration on the Park. Skateboards, scooters, heelys and rollerblades are not permitted
• No mechanical or repair work is to be undertaken on the Park
• The Sports Field should be used for all ball games, kite flying etc.
• The rules for the swimming pool are displayed at the entrance to the pool. Children under 15 years of age must be supervised by an adult (18 years of age or older) and anyone failing to adhere to the rules will be excluded from the area for the remainder of their stay. Dinghies, surf boards, inflatables, large rings and balls are prohibited. Swimming aids only e.g. armbands are permitted. Diving or jumping into the Pool is not allowed.
• Please make yourself aware of the nearest fire point.

UNDER AGE DRINKING

Whilst we hope that everyone enjoys their stay, Polmanter is a family park and will not tolerate any under age drinking. All teenagers must be under the control of, or be with, their parents/guardians and must not be allowed to roam the park after 11.30 p.m.

DOGS (MAXIMUM OF TWO PER PITCH)

If you bring your dog with you when you stay with us we ask that you:
• Keep the dog on a short lead on the Park at all times
• Use the designated exercise area
• Clean up after your dog
• Do not leave your dog unattended at any time
• We reserve the right to require that the owner removes their dog from the Park if it is a nuisance or danger to other guests.

DAY VISITORS

If you wish to have visitors whilst you are here please ask them to report to Reception on arrival with their car registration number. Parking for visitors is in the designated area. For insurance purposes, use of the Park facilities by visitors is strictly prohibited. Visitors can stay for a maximum of three hours.

GENERAL

• Open fires and ground level barbeques are not permitted – blocks are available for use with disposable barbeques, please enquire at reception.
• The use of generators is not permitted.
• It is regretted that no refunds are given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breech of some obligation on our part which would justify cancelling the holiday.
• The prices listed include VAT.
• The information supplied on the booking form will be stored on the computer for administrative purposes. Under no circumstances will this information be provided to a third party (Data Protection Act 1984).
• Some of the facilities may be reduced or curtailed according to the season. The swimming pool, bar, restaurant and shop will be open from Spring Bank Holiday to mid-September.

COMPLAINTS

If you have a complaint about anything during your holiday please raise it with a member of staff immediately and if you wish to pursue it following your departure please write to us within 28 days of your departure.

ACCESS STATEMENT AND POLICY

We seek to provide the very best service to all our guests and have a specially prepared access statement available which describes the facilities we have to offer on the Park. This includes a copy of our Terms and Conditions and a Booking Form, both in large print. If you would like a copy, or wish to discuss any other special needs, please make our booking staff aware.

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